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Filing a Smartphone Protection Plan claim
Moving through the claims process is simple – just follow these 4 easy steps:
▪ Call us toll-free at 1-866-559-8077 (within 30 days of the covered damage occurring) to speak with a service representative. If you like, visit (your 24/7 online account access portal) before you call to make sure you’re fully prepped to file your claim.
▪ Provide the rep with the details of your claim – they’ll let you know if any further info or documentation is needed.
▪ Pay your deductible, sit tight and let our speedy claims process do its thing! Your phone should be repaired or replaced by the same day2 with a new, refurbished or re-certified phone of like kind and quality.